Frequently Asked Questions
1. How do I place an order?
Browse our collections, add items to your cart, and proceed to checkout. Follow the steps to enter your shipping details and complete payment.
2. What payment methods do you accept?
We accept all major payment methods including credit/debit cards, UPI, net banking, and cash on delivery (where available).
3. How can I track my order?
Once your order is shipped, you will receive a tracking number via email or SMS. Use this to track your delivery status on the courier's website.
4. Can I cancel my order?
Orders can be cancelled within 24 hours of placement. After that, the order may already be processed for shipping. Contact us immediately if you wish to cancel.
5. Are your jewelry products hypoallergenic?
Most of our artificial jewelry is made with hypoallergenic materials. Product details are mentioned on each product page. If you have specific allergies, please check the material description before purchasing.
6. Do you offer free shipping?
Yes! We offer free shipping on orders above a minimum order value. Check our Shipping Policy page for current thresholds.
7. How do I initiate an exchange?
Contact our support team within 7 days of delivery with your order number and reason for exchange. Please refer to our Exchange & Repair Policy for full details.
8. How do I contact customer support?
You can reach us through the Contact Us page on our website. We typically respond within 1–2 business days.